HARBOURCATS TICKETS GENERAL INFORMATON
GATE INFORMATION
Gates open ONE HOUR prior to game time, except for Home Opener, and Fireworks Nights when gates will open ONE AND A HALF (1.5) HOURS prior to game time.
GAME TIMES
Regular weekday and weekend evening games begin at 6:35 pm. Regular Sunday and weekday matinee games begin at 1:00 pm, the lone exception being an 11:00 AM start for a game in June for our annual School Spirit Game.
WILSON’S GROUP STADIUM GATE POLICIES
No outside food and beverage, including alcoholic beverages, may be brought into the park. Bottled water is not sold in the park. Guests may bring a refillable water bottle into the stadium, but it MUST be empty when entering the stadium. A refilling station is located behind the home plate grandstand. No air horns or laser pointers are permitted. All guests will be subject to search upon entry to ensure compliance.
NON-ALCOHOL SECTION
Alcohol is not permitted in Section 3 of the General Admission seating area in the Soccer Grandstand down the right field line. Fans who absolutely do not wish to be seated in sections that allow alcohol consumption should purchase General Admission tickets for the game and head to that area. That being said, issues of over-consumption and one fan, or a group of fans, disturbing another’s enjoyment of the game because of that, have been very rare. Should this happen, we simply ask that you bring the issue to the attention of one of our staff, or security and we will gladly look to re-locate your party, or else deal with the offending individual or group in an appropriate manner.
GENERAL POLICIES
The Victoria HarbourCats are pleased to be able to provide top-level baseball and family-community entertainment at baseball games and other related events.
1. This is a family event, inappropriate conduct will not be tolerated, and anyone found to be in possession of outside alcohol, drugs or other materials will be removed from the facility. HarbourCats management and City of Victoria staff reserve the right to revoke a ticket at any time, without right of refund or exchange.
2. Wilson’s Group Stadium is a SMOKE FREE, VAPE FREE and CANNABIS FREE facility. Smoking of any type of tobbacco, marijuana or vaping product is not allowed within the confines of the stadium. Fans may receive a hand stamp to proceed outside of the stadium to smoke if they desire – within any distance from gate bylaws – and with the stamp, will be allowed back into the stadium.
3. It is ALWAYS recommended to get your seats early so as not to be disappointed that your favourite seats are not available.
4. All entrants require a ticket to enter the facility for games or related events.
5. All ticket sales are final, no cash refunds. Rain can happen, and we have an exchange policy for unused tickets – both of those are explained below.
6. All tickets come with the following price breakdown – base price, City improvement fee ($0.50/ticket), Select Your Ticket service fees (which vary, depending on purchase being on-line, in-person, or by phone), and GST. Like any business, taxes and service fees are a part of commerce and living in this great country.
7. Season ticket holders receive benefits such as first option of purchasing playoff tickets, the ability to purchase additional tickets, discounts as announced, and other perks.
8. 10-pack purchases grant holder vouchers to use for seats that are AVAILABLE to game of choice, giving flexibility. Note that on expected busier nights, such as opening night, fireworks, Canada Day and other feature games, the HarbourCats may sell out of premium seats. Subject to availability.
9. We are pleased to offer $1 off our regular ticket prices to seniors (65+) and to kids (12 and under) on-line, in the office, at the gate, or in phone orders. Children 2 years of age or younger (i.e. up to the age of 3) do not require a ticketed seat as long as they can sit comfortably in an adult’s lap. Children 3 and over will require a ticketed seat.
10. Ticket holders agree to sit in their designated seats only. General admission ticket holders, please do not take up premium seats, which people have paid a premium price to have for their enjoyment.
Rainout privileges
While we have had a handful of games cancelled due to rain since our beginnings in 2013, it can happen.
In the event a game does not make the rules requirement to be an official completed game (5 innings, or 4 ½ innings if the home team is winning) due to weather issues beyond the club’s control, the ticket bearer may exchange that ticket for a future regular season game of choice. The ticket will be of equal or lesser value and subject to availability. Under no circumstances will a refund be given.
Such exchanges will take place in the case of a rain-out or cancellation due to weather. Rain delays, where the game is eventually completed, do not qualify. Rain delays are not uncommon in baseball, and they can at times be lengthy and be more than one in a game.
In the event a weather occurrence happens late in the season, the HarbourCats will announce a way that tickets can be redeemed – future tickets, merchandise, or other plans, and those announcements will determine the exchange.
All rain check tickets MUST be exchanged for a future game at the HarbourCats offices in advance of that game. Rain check requests made at the BOX Office on game days will not be honoured. The original ticket stub, or Print Your Own Ticket will be required to process the exchange. Rain check requests cannot be mailed in or be handled over the phone.
Rain Policy Frequently Asked Questions
Q: What do I do if it is raining before the game?
A: If it is raining before the start of a game, our Grounds Crew has been hard at work protecting the field against the elements. This being the case, if the rain stops before the scheduled game start time, the game will continue as planned. If the rain continues into the scheduled game time, team management will invoke a rain delay. We will update the front of our website to keep you informed as to the status of that day’s game. Our field is outstanding at fending off concerns about too much moisture.
Q: What do I do if it begins to rain during the game?
A: If it begins to rain during the game, our Grounds Crew will quickly place a large tarp across the infield. At this time, our staff will work with the umpires, along with local weather outlets, to ascertain the immediate weather outlook. If the teams feel that the inclement weather will pass, a rain delay is put into effect. If it is determined that the inclement weather will not pass in a reasonable amount of time, an official rainout is declared. We will update the front of our website to keep you informed as to the status of that day’s game.
If a rainout is declared after four and a half innings of baseball have been played, a game is considered “official.” In this case, there will be no ticket exchanges.
Exchange policy
Under no circumstance will:
**Past season unused tickets be able to be exchanged for a future-season game ticket.
**Regular season tickets be allowed to be exchanged for a playoff ticket
**Lower-tier tickets be able to be exchanged, without an upgrade fee, for higher-level seating
Tickets ordered on-line or by phone for the WILL CALL window, which go unclaimed, will not be eligible for future exchange.
No Ticket Wasted Policy – SEASON TICKET HOLDERS ONLY
Season Ticket holders may exchange tickets for games they can not attend for any upcoming subsequent game in the regular season, subject to availability in the price type their seats are located in. NOTE: This exchange must be done in advance at the HarbourCats office prior to the game(s) they can not attend. Once a game has passed, tickets for that game will no longer be exchangeable. EXCHANGES CAN NOT BE DONE AT THE STADIUM BOX OFFICE.
Playoff tickets
Initial offering of playoff packages will be made to season ticket holders, and will be in multi-game packs. Season ticket holders will also hold the benefit of purchasing additional seats before they become available to the general public.
Following season ticket holder time-frame on tickets, multi-game packs will be made available to the general public. After that period, single-game seats will then go on sale to the general public
In the case where a purchased playoff game DOES NOT take place (due to series ending early), the following process is in place for redemption on those unused tickets:
1. Credit applied against next-year season ticket, until Sept. 30 of current year
2. Credit applied against next-year 10-pack, until Sept. 30 of current year
3. Applied against merchandise purchase, until Dec. 31 of current year
4. Applied against opening day ticket for following year, until Dec. 31 of current year
