If you have a positive attitude, a team-first approach rather than a “my role” mentality, a commitment to providing exceptional customer service, and wish to join the Victoria HarbourCats at Royal Athletic park in 2023, please email a resume and cover letter to chris@harbourcats.com. Please note which position(s) you are applying for in the subject. Due to the expected volume of applications, it is likely that only short-listed applicants will be contacted.
Please note, we have limited paid positions – some that are salaried, others that are hourly pay at minimum wage – and we also have ‘fun at the park” volunteer positions for our 2023 season that are perfect for students looking to satisfy volunteer hours, or those who simply love baseball and want to spend time at the park. The Volunteer Positions are intended for those who love being at the ballpark and helping out – volunteers have access to the park during all games, and we highly value those who can make all, if not most, of the games, to help out.
For 2023, we are in need of the following positions:
FOOD SERVERS – PAID, HOURLY, PLUS TIPS
We are looking for food servers to assist with our VIP group areas including Diamond Club, Campbell Club, Third Base Party Deck and our Upper Deck Experience. Previous food service, customer service or restaurant experience is beneficial but not necessary. Minimum wage plus tips. Note: Food servers do NOT serve alcohol at Royal Athletic Park, as the City holds the liquor license and has their own staff to do this.
HOST/USHER/PARK AMBASSADOR – The Green Team – VOLUNTEER
Ushers will be the first point of contact for many fans when they enter Royal Athletic Park. They will be responsible for helping fans find their seats as well as answering any inquiries they may have. Volunteers must be friendly, helpful, and enjoy working outdoors. How much fun is that? Not tough to take at all!
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BOX OFFICE, Ticket Sellers / Ticket Scanners – PAID, HOURLY (ALL POSITIONS FILLED FOR 2023)
Our ticketing staff are amazing! Looking for a few people to join the schedule rotation here. Work the front-end of the operation at Royal Athletic Park, ticket booth. Two to four ticket windows per game for ~32 home dates. Customer service is the number one duty here. Ticket sellers will have generally a 4-hour shift, ticket scanners, perhaps less depending on the crowd. Training on our ticketing system will be provided. Knowledge of computer systems and previous retail sales, or front counter sales experience is beneficial but not required.
BOX OFFICE MANAGER – PAID, SALARY (THIS POSITION IS FILLED FOR 2023)
Reporting to the GM, the Box Office Manager will coordinate all game-day and in-season ticket sales, including box office prep, end of game cash and sales reporting, hire, schedule, train and manage all box office, ticket scanning and other game day staff, and generally be responsible for all aspects of ticket sales and exchanges throughout the entire season. In this position, you are responsible for exceptional front-line customer service and for problem solving on the fly when ticketing issues arise. Previous experience in retail sales and customer service would be beneficial. Training will be provided on our ticketing system. This is a seasonal, salaried position, with (generally) full-time hours required late May through mid-August (must be available all game days) and part-time sporadic hours required March through May (and possibly other times) for training and other activities related to season preparation.
MEDIA ASSISTANT – PAID, SALARY (THIS POSITION IS FILLED FOR 2023)
Assisting and reporting to the GM, the Media Assistant will be responsible for many aspects of team media, including but not limited to, assisting in the preparation of pre-game notes, post-game reports, media interviews, assisting with player photography and other media requests, updating and maintaining team rosters for both home and visiting teams, coordinating with our Social Media lead on pre-game and post game promos and announcements, web-page update and development, and any other media related and social media activities. This is a seasonal, salaried position, with (generally) full-time hours required late May through mid-August (must be available all game days).
LEAD FOOD SERVER – PAID, HOURLY, PLUS TIPS (THIS POSITION IS FILLED FOR 2023)
We are looking for an individual to coordinate and lead our team of VIP group food servers that cater to our Diamond Club, Campbell Club, Upper Deck and Third Base Party Deck Areas. The Lead Server will be responsible for hiring, training and scheduling all food server staff and for ensuring quality service to all our customers in those seating areas. The Lead Server will also be responsible, in coordination with the Box Office Manager, for the preparation and management of all food server cash floats and for cash and sales reporting at the end of each game as required and for scheduling and tracking of all food server hours. Note: Food servers do NOT serve alcohol at Royal Athletic Park, as the City holds the liquor license and has their own staff to do this.
PROMO TEAM LEAD – PAID, HOURLY (THIS POSITION IS FILLED FOR 2023)
The Promo Team lead will work on all game day promotions for 2023 and be responsible for scheduling and supervision of all game day promo staff, assist in ensuring all promotional prizing for each game is coordinated and available, assist as needed in game day scripting and serve, where needed as an on-field or in the stand emcee when our PA announcer is not available. The Promo Team lead will need to be available for all games in 2023 and will need to be available 1 hour before gates open for all games. Similar experience is a benefit as is the ability to stand up and speak in front of large crowds.
PROMO TEAM – PAID, HOURLY (ALL POSITIONS FILLED FOR 2023)
We are looking for fun-loving, outgoing individuals to work on our game day promotions team in 2023. You will assist in coordinating all on-field and between inning promotions, scour the seats for participants for these promotions and generally serve as a goodwill ambassador for all fans entering the park. You may also be tasked with attending community events and other promotional events in the City or the community with Harvey, our mascot. You may also be asked to assist with other related duties such as program and merchandise selling, ticket scanning, and other game-day duties, as needed.
