Like everyone around the globe at this time, the Victoria HarbourCats Baseball Club is concerned about the spread of COVID-19 and the potential impact.
We trust that everyone is staying healthy and safe and that you, like us, are following all public health guidelines relative to social distancing, self-isolation and the like, so that we can all get through this together.
2020 Season Cancelled
The health and safety of our fans, our staff, our coaches and players are of utmost priority to us at this time and in that regard, and with the recent May 6th announcements from the BC Government that restrict any gatherings of more than 50 people until Phase 4 of the re-opening plan (likely not happening until September of 2020 or later), we have no choice but to announce the cancellation of our 2020 season, what would have been the eighth season of HarbourCats baseball.
As such, many of you who have bought tickets or booked group events may be wondering about what to do next. Here are a few questions and answers for now that we hope will help. We will add to this and adjust as necessary. Please do not hesitate to forward any additional questions you may have at this time to either Jim Swanson (GM) or Christian Stewart (AGM) at firstname.lastname@example.org or email@example.com
EXCHANGE POLICIES – PLEASE READ CAREFULLY!
With the cancellation of our 2020 West Coast League and Victoria HarbourCats season, all tickets, subject to the details below, will be eligible as credit or exchange for the 2021 season:
FULL SEASON TICKET HOLDERS: Any season ticket holder who has paid in full for 2020 will have that payment credited to their 2021 season tickets and your seats will be guaranteed. Season ticket prices will be the same as what you paid in 2020 and no additional payment will be required.
NOTE: 2019 season ticket holders who have not yet paid their 2020 balance in full, will have until June 30, 2020 to pay in full to guarantee their same seats for the 2021 season. If payment is not received by then, the seats will be released.
10-GAME FLEX PASS HOLDERS – All 2020 10-Game Flex Pack vouchers will be honoured for the 2021 season. Any person who has purchased 10-game flex pack vouchers and has NOT yet redeemed those vouchers for 2020 games can do one of the following:
- Once the 2021 schedule is released, present the 2020 vouchers in exchange for 2021 game tickets;
- OR if preferred, exchange them for 2021 flex pack vouchers in the same price category.
NOTE: This exchange must be done at the HarbourCats offices. If you have already redeemed your vouchers for specific game tickets, please see the Individual Game Tickets note below.
INDIVIDUAL GAME TICKET HOLDERS – Any person who has purchased a 2020 individual game ticket(s), or has already redeemed a 10-pack game voucher for an individual game ticket(s), can exchange that ticket for any regular season game in 2021 in the same price level. Fans are asked to keep your 2020 tickets in a safe place and to do this exchange once the 2021 schedule has come out and once the 2021 ticketing system is set up.
NOTE: Fans who purchased tickets on-line, or via the Select Your Tickets box office, or phone line, will be asked to follow up with Select Your Tickets directly for this exchange;
NOTE: Fans who purchased tickets, or exchanged vouchers at the HarbourCats offices, or by phoning the HarbourCats offices, will be asked to do this exchange at the HarbourCats offices.
UPPER DECK BUS and THIRD BASE PARTY DECK GROUP BOOKINGS: Any groups or individuals who have reserved space on our group platforms – the Wilson’s Group Upper Deck Experience, or the Strathcona Rooftop Third Base Party Deck – and have paid their $500 deposit, will have that deposit credited to the 2021 season and we will work with you to find a suitable replacement date for your group once the 2021 schedule has been released.
If you have reserved a date, but have not yet paid the $500 deposit, we will be in touch with you to discuss how you wish to proceed.
50-50 GAME TICKET HOLDERS (PAID or DONATED): Any groups or individuals who have booked a 50-50 date for 2020 and have paid for and received their 2020 game tickets, OR have received donated tickets, must return those tickets to us by mail or in person at the HarbourCats office and we will work with you to find a suitable replacement date once the 2021 schedule is released.
NOTE: In the event your group has already sold individual tickets to friends, family, etc. you do not need to collect those tickets back. Simply advise the purchaser to hold on to it and that they may exchange that ticket for any regular season game in the 2021 season once the schedule has been released.
Any group who has booked a 50-50 date but has not paid for and received game tickets will have their date cancelled and we will be in touch with you to discuss how you wish to proceed for 2021.
KID’S CAMP BOOKINGS – Anyone who has reserved a date in one or more of our 2020 Kid’s Camps can select one of three options:
- a) Have your amount credited toward the 2021 season and we will work with you to book your child into one of our 2021 camps once scheduled;
- b) Have your amount credited toward any replacement camps we might be able to offer in 2020 pending distancing restrictions and facility availability; OR
- c) If neither of the above options works, we are happy to offer a full refund to you.
We will reach out to discuss these options, or feel free to call us at 778-265-0327.
What about HarbourCats sponsors?
We will be reaching out to all our sponsors and partners to discuss how best to move foreward. Ideally all sponsorships will simply be rolled over to 2021, but there may be opportunities to provide value to some partners now, via on-line mechanisms, signage, social media posts, etc. Any partners with questions should contact their HarbourCats sales rep for details. We would also love to talk with you about sponsorship for the now upcoming 2021 season! If you and your company would like to be a part of the summer with the HarbourCats please contact John at firstname.lastname@example.org for more information .
Will the stadium be clean and safe at HarbourCats games?
Yes! the City of Victoria and the HarbourCats strive to keep Wilson’s Group Stadium at Royal Athletic Park clean and safe for all our games. We clean the stadium, including all seats and walkways, after each game. Bathrooms are cleaned daily, with small cleanings throughout each game. City concessions and food truck staff are diligent about going beyond Health Code regulations. Also, we intend to provide additional hand washing or sanitizing stations this season to provide additional opportunities for our fans to stay healthy as well!
Can you still buy season tickets and sponsorships?
Yes! We are now shifting gears and will shortly be selling season tickets and 10-packs for the 2021 season and individual game tickets when the 2021 schedule is released. We are also ALWAYS selling gift cards, merchandise – through our on-line shop – and sponsorship opportunities as mentioned above. If you are interested in season tickets please contact Chris at email@example.com for more information and to purchase. If you are interested in sponsorship opportunities you can contact John at firstname.lastname@example.org for more information and to purchase.
Do you still need host families?
Yes! We always on the lookout for new host families and would love for you to step up and house a player in 2021. We are so dependent on our wonderful host families and show our appreciation through season tickets and other small thank you gifts. For more information about becoming a host family and to sign up please e-mail email@example.com.
What can I do to help the HarbourCats at this time?
Well, first and foremost, please keep you and your family safe and healthy so that when it is time to get back to baseball, we will see you at the park cheering on your HarbourCats! Second, if you are so inclined and able, please purchase tickets, or a flex-pack, or maybe buy a gift card that you can redeem later for tickets and merchandise. And speaking of merchandise, we have many items for sale right now on-line, with free local delivery! Details on all of these items and where you can find them on-line can be found at: https://harbourcats.com/on-line-options-available-for-tickets-10-packs-gift-cards-and-merchandise/